STRATEGIC OBJECTIVES

Objective 1: Improve the quality of clinical services.

Objective 2: Strengthen patient and staff safety.

Objective 3: Improve the quality of clinical education and practice.

Objective 4: Increase research activities and scientific productivity.

Objective 5: Enhance institutional governance and process maturity.

TARGETS AND PERFORMANCE INDICATORS

Objective 1: Improve the Quality of Clinical Services

• Reduce the average appointment waiting time (Target: ≤ 10 days).

• Reduce clinical retreatment rates (Target: below 5%).

• Reduce nonconformities identified during internal audits (Target: 50% reduction).

Objective 2: Strengthen Patient and Staff Safety

• Achieve a 100% compliance rate for patient identity verification.

• Achieve 100% completion of risk action plans within the scope of occupational health and safety.

• Achieve an annual increase in the number of adverse event reports.

Objective 3: Improve the Quality of Clinical Education and Practice

• Achieve an average student clinical competency assessment score of ≥ 75%.

• Achieve a student clinical satisfaction score of ≥ 4/5.

Objective 4: Increase Research Activities and Scientific Productivity

• Ensure the availability of adequate clinical facilities and infrastructure required to conduct clinical research.

• Achieve complete recording of clinical data in digital systems (100% digital clinical data recording rate).

Objective 5: Enhance Institutional Governance and Process Maturity

• Hold at least one Management Review Meeting (MRM) annually.

• Hold at least one Advisory Board meeting annually.

• Achieve a 100% rate of up-to-date risk assessments.

• Achieve a 100% completion rate for the annual internal audit plan.

MONITORING AND EVALUATION

Performance indicators are monitored on a monthly, quarterly, and annual basis. The data obtained are evaluated by the Quality Commission, and the results are analyzed during Management Review Meetings (MRMs), where decisions on necessary improvements are made.